Terms of Service

By accessing our website, booking an appointment, or receiving services at Luxurious Lash Inc., you confirm that you are at least 18 years of age, or that you are at least 13 years of age and have obtained parental or guardian consent, and that you have the legal capacity to enter into this agreement.

These Terms of Service, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Luxurious Lash Inc. regarding your use of our services.

Luxurious Lash Inc. provides a range of professional beauty services. Our current service offerings include:

Service availability, pricing, and descriptions are subject to change at our discretion. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

Appointments can be booked online through our website, by phone, or via our booking platform. By booking an appointment, you agree to the following:

• Accurate Information: You will provide accurate and complete information when booking, including contact details and any relevant health information.
• Confirmation: Your appointment is confirmed only after you receive a confirmation email or message from us. We reserve the right to decline or reschedule bookings at our discretion.
• Punctuality: Please arrive on time for your appointment. Arrivals more than 15 minutes late may result in a shortened service or rescheduled appointment, at no reduction in the service charge.
• New Client Consultation: First-time clients may be required to complete a brief consultation and health questionnaire before services can be performed.
• Deposits: Certain services may require a non-refundable deposit at the time of booking to secure your appointment.

We understand that schedules change. To respect the time of our technicians and other clients, we have established the following cancellation policy:

• 48+ Hours Notice: Cancellations made more than 48 hours before your appointment will receive a full refund of any deposit paid, or a credit toward a future booking.
• 24–48 Hours Notice: Cancellations made between 24 and 48 hours before your appointment will forfeit the booking deposit, if applicable.
• Less than 24 Hours: Cancellations within 24 hours of your appointment may be charged 50% of the scheduled service price.
• No-Shows: Clients who do not arrive for their appointment without any notice will be charged 100% of the scheduled service price and may be required to prepay in full for future bookings.
• Rescheduling: We ask that rescheduling be done with at least 24 hours' notice. Rescheduling requests within 24 hours will be treated as cancellations.

All prices are listed in US Dollars and are subject to change without notice. The price applicable to your service is the price in effect at the time of your appointment.

• Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), debit cards, cash, and select digital payment methods.
• Payment Due: Payment is due in full at the time of service, unless a prior arrangement has been made.
• Gratuity: Gratuity is not included in our service prices. While entirely optional and at your discretion, tips are greatly appreciated by our technicians.
• Promotions: Promotional prices and discounts cannot be combined unless explicitly stated. Promotions are valid only for the period specified.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash. Lost or stolen gift cards cannot be replaced.

Your safety and the safety of our staff is our top priority. By booking services, you acknowledge the following health and safety conditions:

• Allergies & Sensitivities: You are responsible for informing us of any known allergies, skin sensitivities, or medical conditions before your appointment. A patch test is recommended for first-time clients receiving chemical services.
• Contraindications: Certain services may be contraindicated for clients with specific medical conditions, during pregnancy, or while taking certain medications. Please consult your physician if you are unsure.
• Right to Refuse Service: We reserve the right to refuse or discontinue service if a health or safety concern arises, including but not limited to active eye infections, skin conditions in the treatment area, or contraindications identified during consultation.
• Aftercare Compliance: Following our aftercare instructions is essential to maintaining your results and preventing complications. We are not responsible for adverse outcomes resulting from failure to follow aftercare guidelines.

We are committed to providing a welcoming, safe, and respectful environment for all clients and staff. By visiting our salon, you agree to:

• Treat all staff and fellow clients with courtesy and respect.
• Refrain from using discriminatory, harassing, or abusive language or behavior.
• Silence or set mobile phones to vibrate during your service.
• Limit the number of guests accompanying you — only clients receiving services are permitted in the treatment area.
• Comply with any posted salon policies, including those related to photography or social media.

We reserve the right to ask any client who engages in disruptive, threatening, or inappropriate behavior to leave the premises. In such cases, no refund will be issued for services already rendered.

Your satisfaction is important to us. If you are not satisfied with a service, please notify us within 48 hours of your appointment so we can address your concern.

• Complimentary Adjustments: If an issue is related to our workmanship, we will offer a complimentary adjustment within 7 days of the original service, subject to proper aftercare compliance.
• Refunds: Due to the nature of beauty services, we do not offer refunds once a service has been completed. Refund requests will be evaluated on a case-by-case basis at our sole discretion.
• Product Returns: Retail products may be returned within 14 days of purchase if unopened and in original condition, accompanied by a receipt.
• Training Courses: Course fees are non-refundable once course materials have been distributed or the course has commenced.

All content on the Luxurious Lash Inc. website, including but not limited to text, graphics, logos, images, photographs, and service descriptions, is the property of Luxurious Lash Inc. and is protected by applicable copyright and trademark laws.

• You may not copy, reproduce, distribute, or create derivative works from any content on our website without our express written permission.
• Our logo, brand name, and service marks may not be used in connection with any product or service without our prior written consent.

To the fullest extent permitted by applicable law, Luxurious Lash Inc. and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Allergic reactions or adverse effects from services where you failed to disclose known allergies or sensitivities.
• Complications arising from failure to follow pre-treatment or aftercare instructions.
• Any service outcomes that fall outside of your personal aesthetic preferences when the service was performed as described and agreed upon.
• Loss or damage to personal property while on our premises.
• Any interruption, suspension, or termination of services.

Our maximum liability to you for any claim arising from your use of our services shall not exceed the amount you paid for the specific service giving rise to the claim.

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. You have the right to access, correct, or request deletion of your personal data at any time by contacting us.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Los Angeles County, California for the resolution of any disputes.

We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may provide additional notice, such as an email notification to clients on our mailing list.

Your continued use of our services after any modifications to these terms constitutes your acceptance of the updated terms. If you do not agree with the revised terms, please discontinue use of our services.

If you have any questions about these Terms of Service or wish to report a concern, please reach out to us through any of the following channels:

Thank you for choosing Luxurious Lash Inc. We look forward to providing you with an exceptional beauty experience.